Frequently Asked Questions

Select below to read some of the most frequently asked client questions and answers about our services and monitoring technologies. For specific questions or concerns about your monitoring, please contact us.

General FAQs

I’ve been ordered to wear/use a monitor. How do I know which one I’m supposed to get?

Our staff is fully trained and depending on the conditions set forth by your supervising agency, you may be ordered to wear/use one of the following: SCRAM CAM; SCRAM GPS; SCRAM House Arrest; SCRAM Remote Breath. Please click our products tab for the specific monitor you have been ordered to obtain for more information.

How reliable are your monitors?

Our monitors are very reliable and dependable. We have partnered with SCRAM Systems —an industry leader of breathalyzer, alcohol, house arrest, and GPS monitors, as an authorized service provider for alcohol monitoring and location monitoring to ensure compliance with the judicial system.

How much does it cost to wear or use one of your monitors?

Typically there is a one-time installation fee and our daily monitoring fees may vary depending on the type of monitor your supervising agency has ordered you to wear/use. Please contact us for a quote on our pricing and fees.

What forms of payment do you accept?

We accept all major credits cards (MasterCard, Visa, Discover and American Express), Debit Cards, and Money Orders. We DO NOT accept cash.

When is payment due and what if I cannot afford your cost?

Clients are billed every two weeks. Payment is due upon receipt. For qualified applicants, flexible payment plans are available; however, arrangements must be made prior to the installation of equipment.

What if I can’t make a payment or if I skip a payment?

Similar to your electric bill or your water bill being disconnected, we will do the same and report this information to your supervising agency. For qualified applicants, flexible payment plans are available. We advise you to contact us first to make arrangements prior to your service being disconnected to avoid a violation.

Will you meet somewhere to install or remove your monitor?

Due to safety concerns, we provide installs and removals at the following locations: courthouses, correctional facilities, and our offices. However, by appointment only we may be able to accommodate the client and meet in a public place (e.g. Starbucks', Walmart parking lot, etc.). Please consult with a staff member to make this arrangement. Note: Fees are subject to be higher.

What happens if I tamper, remove or fail to charge the monitor I’ve been ordered to wear/use?

Nothing physically prevents a participant from tampering with or removing a monitor. However, all monitors are visually inspected during office visits for any evidence of tampering or damage. Moreover, we provide notification to the supervising agency that the device has been tampered with. We do investigate all suspected tampers and report such activity to the Court after confirmation.

Additionally, anti‐tampering laws make it a criminal offense for anyone to remove, tamper with, or alter any electronic monitoring device or equipment. This law gives law enforcement officials the authority immediately to arrest persons for whom they have probable cause to believe are attempting to circumvent the requirements.

What happens if the monitor gets damaged or wet?

While in your possession, you are responsible for the maintenance of the monitor. Our monitors are water resistance, but not waterproof. Meaning, while you are allowed to shower, you are not allowed to submerge the monitor in water (e.g., swimming pools, hot tubs, the bathtub, etc.). Please refer to the Participant Video for a demonstration of the proper way to care for the monitor.

Now that I have completed the court ordered conditions, can I remove the monitor myself?

No. That would not be a good thing. Not only are you in violation of the conditions set forth by your supervising agency, you are in violation of your agreement with Safe Monitoring Solutions. Please schedule an appointment to have the monitor removed to avoid possibly having criminal charges being filed against you.

SCRAM CAM FAQs

Does the bracelet make noise?

Yes. A discreet buzzing sound may be heard when the bracelet takes a reading every 30 minutes.

What type of phone line do I need for the SCRAM Base Station to work?

The SCRAM Base Station will work with either a digital or analog phone line.

What products should I refrain from using while wearing SCRAM CAM?

The application of small quantities of cologne or perfume in areas far from the bracelet should not be problematic; however, we advise that you should avoid using any products on or near the bracelet that contains alcohol. We recommend you read the label before applying any product on you. This includes but not limited to: lotions, soaps, perfumes, colognes, after-shaves, etc.

Will I be able to travel and go through TSA screening?

Your supervising agency makes the determination as to whether you are able to travel and leave your current jurisdiction. Check with your supervising agency first before making travel plans.

It is safe to go through a TSA screening while wearing a SCRAM CAM bracelet. When doing so, we advise that you inform the TSA agent that you are wearing an electronic monitoring device that cannot be removed. The TSA agent may test and “swab” the bracelet. However, you should be permitted to pass through security while wearing the bracelet.

We also recommend you carry your paperwork that addresses your participation in the SCRAM CAM monitoring program.

SCRAM Remote Breath FAQs

What are best practices for enrollment photos?

• Be in a well-lit area away from direct sunlight.
• Remove hats, sunglasses/eye glasses, and any hair hanging over the face.
• Stand or sit with your back against a wall, hold your head upright, and look directly forward.
• Hold the device up to your mouth with the breath tube parallel to the floor.
• Blow steady and consistent until you see STOP on the Remote Breath device.
• Do NOT blow as hard as you possibly can when prompted, as this can cause bad test photos.

How many practice tests can be taken?

You can take as many practice tests as needed to get comfortable with taking a true test.

What is the “Grace Period” and what can it be set to?

The Grace Period is the amount of time that you have to take a test once the test has been initiated. It can be set to between 2 and 60 minutes. Your supervising agent will tell you what settings are used for your program.

The Remote Breath device powered up for no apparent reason. It did not request a test and then shut down. Why?

The Remote Breath device powers up and connects to the network every 20 minutes to check for any updates in schedule, on-demand tests, or assignment updates.

What are “Courtesy Reminders?”

Courtesy Reminders are additional reminders that can be sent to your cell phone to remind you that you have a test coming up. The intervals for reminders can be set to notify you at test time, 15 or 30 minutes prior to test. These are in addition to the alerts that are generated by the Remote Breath device. Only one reminder will be sent per testing period.

I’ve lost my Remote Breath device. Is there any way it can be tracked?

Yes. Contact your supervising agent and ask them to send an on-demand test to the device. A GPS location will be mapped for the device with all taken and missed test.

What if the battery on my Remote Breath device is dead and I can’t locate it?

Contact your supervising agent and let them know what has happened. The Agent can look at the last known location of the device. If the device cannot be located that way, then the device will have to be replaced, and the lost device will be placed in lost status until it is located. If it is not located, you may incur the cost to replace the lost device.

The battery light on the Remote Breath device is solid or sometimes blinking, what does it mean?

You will see solid battery lights when the device is plugged into the charging cord. Blinking lights occur when the device is not plugged into the charger. A green light indicates a charged battery, an amber light indicates a low or critically low battery, and a red light indicates the battery is dead and needs to be charged for at least 6 hours.

Can I take a required/requested test while the Remote Breath device is plugged in and charging?

Yes. You can take a test while the device is plugged in. Just ensure that you are following all the steps for a quality picture during testing.

What if I have really bad asthma or I'm a heavy smoker and I’m having a hard time blowing for the length of time needed to take a test. Does the test expire?

Once you have started to blow, you have 5 minutes to complete that test before an "Incomplete Test" alert is generated. Be sure to talk to your supervising agent, who may ask you to obtain a note from a physician in order to determine whether Remote Breath testing is right for you.

SCRAM GPS FAQs

What is GPS monitoring?

GPS stands for Global Positioning System. GPS monitoring is a system of satellites and computers that can determine the location of a receiver (ankle bracelet) device on earth. The GPS ankle bracelet records movements 24 hours a day. Location information from the GPS monitoring system allows your supervising agent to determine if you have been at or near a court-ordered stay-away location, or whether you have stayed in a particular court-ordered area of the city.

How does GPS Tracking work?

The GPS receiver receives signals transmitted from orbiting GPS satellites. Once these satellite transmissions are received by the GPS receiver, crucial information such as location, direction, and speed are then calculated. A GPS receiver generally requires transmissions from at least three GPS Satellites before effectively determining the correct position. The receiver then measures the time delays between transmissions and reception of radio signals from each GPS Satellite.

How accurate is the SCRAM GPS bracelet?

Very accurate. Your supervising agent has the ability to track and locate a client to a specific address 24/7.

What happens if I tamper with or remove the SCRAM GPS ankle bracelet?

Nothing physically prevents a defendant from tampering with or removing a GPS ankle bracelet. However, the GPS ankle bracelet is visually inspected during office visits for any evidence of tampering or damage. Moreover, your supervising agent receives notification that the device has been tampered with. Your agent investigates all suspected tampers and reports such activity to the court after confirmation.

Also, the GPS Anti‐Tampering Emergency Act of 2008 makes it a criminal offense for anyone to remove, tamper with, or alter any electronic monitoring (EM) device or equipment. This law gives police officers the authority immediately to arrest any person for whom they have probable cause to believe are attempting to circumvent their EM requirements.

What happens if I don’t charge the SCRAM GPS ankle bracelet?

Your bracelet should be charged for a minimum of two hours every day in order to be effective. The battery life on your SCRAM GPS ankle bracelet is good for 40 hours. Failure to keep your device charged could result in being charged with tampering with the device causing the supervising agent to report this information to the probation officer.

Can I get the SCRAM GPS wet?

Yes. The SCRAM GPS ankle bracelet is waterproof; however, we do not recommend leaving the device in water for long periods of time.

SCRAM House Arrest FAQs

What is house arrest?

House arrest or home confinement is a court-ordered sanction requiring an individual to stay in their home where such protocol may or may not permit exceptions such as school attendance, physician or mental health visits, work, or other exceptions. Often this is used for those clients that are considered to be low to medium risk.

Who determines my schedule and where I can go?

The court will make that determination as to where you can and cannot go.

How far away from my home can I go while on house arrest?

You will have a court approved schedule that allows you to leave your home at specific times for employment and other activities that are approved in advance. At all other times, you will be required to remain at your residence, within the range of your electronic monitoring equipment. The type of technology used to supervise your case will affect your range. During the enrollment process your supervising agent will discuss with you any specific concerns you may have.

Can I get the SCRAM House Arrest bracelet wet?

Yes. The SCRAM House Arrest ankle bracelet is waterproof; however, we do not recommend leaving the device in water for long periods of time.

What happens if I tamper with or remove the SCRAM House Arrest bracelet?

Nothing physically prevents a defendant from tampering with or removing a House Arrest ankle bracelet. However, the House Arrest ankle bracelet is visually inspected during office visits for any evidence of tampering or damage. Moreover, your supervising agent receives notification that the device has been tampered with. Your agent investigates all suspected tampers and reports such activity to the court after confirmation.

Is having the internet in my home necessary for if I’m ordered to be on house arrest?

No. The SCRAM House Arrest transmits over any available communication method—landline, cellular, or home Internet service.

Hours of Operation

Monday – Saturday: 24 Hrs
Sunday: By appointment


“Although I was ordered to wear the SCRAM CAM, I had a lot of apprehension.  The guys at Safe Monitoring Solutions helped to ease my fears.”

– SCRAM CAM Participant