I am writing to recommend and give praise to Safe Monitoring Solutions. The service, respect, and support we’ve received while working with Chris has made this entire experience much more palatable than we ever thought possible.
I first met Chris while I was waiting for my friend to be released from jail in Williamson County. As most people familiar with this process know, it was a lengthy wait. I was sitting right in front of the reception desk and was witness to many people inquiring about their friends and family, as well as a plethora of lawyers and other professional service providers. I overheard a woman requesting permission to “install some jewelry” on an inmate. I asked her which company she worked for and it happened to be the company my friend’s probation officer recommended. About 20 minutes later, Chris and his colleague approached the desk and requested to see “a gentleman by the name of….to install his Scram device”. When they came back out, I asked for their card and said we needed to have a Scram device installed within 7 days. Chris said, “I’m sorry to hear that he is in jail, but just call us and let us know when he is ready. We’ll get him taken care of.” He was both professional and empathetic at the same time.
After doing our own research and a day or so later, we called to set up an appointment. These guys were the least expensive and most convenient. While installing the device, they answered all of my friend’s questions and even explained how the monitor is able to determine the difference between environmental alcohol (which is everywhere) versus alcohol that had been consumed. This greatly allayed our fears of dealing with false positives. They even followed up later to see if we had any additional questions and to make sure he understood the process.
Without hesitation, I wholeheartedly recommend Safe Monitoring Solutions. In fact, I was never asked to write a review for this company but felt compelled anyway due to the superior customer service we received.
Kristen B.
Williamson County
